How to Conduct a Telephone
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Written by: abdullahanah
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Date: Sun, 16 Oct 2011 |
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The phone screening interview can be a helpful step to insert between setting aside resumes of qualified candidates and performing face-to-face interviews. A person can look very attractive on paper, only to fall short in other important areas like verbal communication, enthusiasm and personality. Talking with candidates over the phone before inviting them to come in and meet with other members of management can save time and help you truly focus on qualified and desired applicants.
Devise a list of questions. Remember that a screening is not meant to replace a formal interview, so there is no need to ask the person every question that should go along with the available job. Use these questions as a chance to briefly gauge the individual's abilities, knowledge and ability to perform the job.Contact the candidate to schedule a time for the screening interview. It isn't fair to catch someone off guard when they may be at a movie, wrestling with two toddlers in the grocery store or some other scenario that would make it hard to gain an accurate representation of the person as a candidate.Situate yourself in a quiet, distraction-free environment when you are calling the candidate. This shows respect for the person while allowing you to focus on the conversation.
Call the applicant at the agreed upon time and introduce yourself. Give a brief overview of your role at the company and what this phone interview will be used to accomplish.Listen carefully and take notes as you speak with the person. Don't rely on memory alone to recall what was said. Listening can also help you pick up on verbal cues that you might otherwise miss if you were face to face and focusing on body language and facial expressions.Avoid making assumptions about the person based on his voice. Stereotyping is unfair and very often wrong.Provide the applicant with an opportunity to ask you questions.Thank the individual for her time and inform her of what the next steps in the interview and hiring process will be.
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Source: How to Conduct a Telephone
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